// Help Desk

Frequently Asked

Everything people ask before they buy. Still stuck? Email us.

Do I have to be 21 to order?
Yes. Every order requires a verified date of birth at entry and an adult signature (21+) on delivery. No exceptions, no workarounds.
How does the Route 5 pack work?
You pick the sticks. Choose Route 5, browse the full humidor, and add any combination of cigars — including multiples of the same one. Pricing is based on what you actually select, and the 5% discount applies automatically at checkout.
What is the One-Way pack?
One-Way is our mystery 20-pack at a flat $250. Our team builds the box from limited editions, rare allocations, and staff favorites, plus a few extras tucked between the sticks. You don't choose — that's the point.
Can I buy single cigars?
Absolutely. Everything in the full inventory is available as a single stick. Add as many as you want to the cart.
How are cigars packaged and shipped?
Every order ships with a humidity pack inside a sealed bag and a rigid box, so your cigars arrive at proper smoking condition. Orders leave our Florida facility within 1–2 business days.
Where do you ship?
We ship within the United States to states that permit online cigar sales. We cannot ship to Utah, and some counties and cities have their own restrictions. If we can't legally ship to your address, we'll refund you in full.
Do you ship internationally?
Not at this time.
What if a cigar arrives damaged?
Send us a photo within 7 days of delivery and we'll replace it or credit you. See our returns policy for details.
What is The Garage?
The Garage is our members area. The more you buy, the further your speedometer climbs — from Cruiser up to Mayor — unlocking bigger discounts, early access to limited drops, and referral rewards.
How do I contact you?
Email hello@stogieblvd.com and a real person will get back to you, usually within one business day.