Returns
We want you smoking something you're happy with. Here's exactly how we handle damages, refunds, and cancellations.
The short version
If something shows up damaged, wrong, or short, tell us within 7 days of delivery and we'll make it right — replacement or refund, your call.
Damaged or cracked cigars
Email hello@stogieblvd.com with your order number and a photo of the affected sticks in the original packaging. We'll ship a replacement or credit your card for those cigars, including any that dried out or split in transit.
Wrong or missing items
Packed the wrong stick or came up short on a Route build? Send us the order number and we'll overnight the correction at our cost.
What we can't take back
For health and product-integrity reasons, we can't accept returns on cigars that have been smoked, unwrapped, or stored outside their original packaging. Opened boxes and partially smoked sticks aren't eligible.
One-Way mystery packs are final sale on contents — the selection is the whole point — but damage claims still apply.
Cancellations & changes
Need to cancel or change an order? Email us before it ships and we'll handle it. Once a tracking number is issued we can't pull it back, but you can refuse delivery and we'll refund less shipping once it returns.
Refunds
Approved refunds go back to the original payment method within 3–5 business days of approval. Your bank may take a few extra days to post it.
Orders we cannot legally ship to your address are refunded in full with no restocking fee.